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Previous incidents

January 2022
January 19, 2022
Downtime

Parcel Tracker and Remote Support are down

Remote Support went down.

Resolved · 19 Jan at 06:06am GMT
January 13, 2022
Downtime

RITA Data API is down

RITA Data API went down.

Resolved · 13 Jan at 10:11am GMT
January 10, 2022
Downtime

Some services are down

ERP System went down.

Resolved · 10 Jan at 09:55am GMT
December 2021
December 24, 2021
Downtime

ERP System is down

ERP System went down.

Resolved · 24 Dec at 09:41am GMT
December 22, 2021
Maintenance

Christmas & Couriers

Service levels in some areas of the country have been more impacted due to the sudden and unexpected resource shortfalls, coupled with the lack of backup experienced agency cover due to Covid.

Services will be re-instated on the evening of Thursday 23rd December for new bookings, these will then be collected from Wednesday 29th December onwards

We apologise for any inconvenience this may cause, and thank you for your patience and understanding

Completed · 29 Dec at 12:00am GMT
December 03, 2021
Downtime

ERP System is down

ERP System went down.

Resolved · 3 Dec at 02:36pm GMT
December 02, 2021
Downtime

ERP System and RITA Data API are down

ERP System went down.

Resolved · 2 Dec at 02:18pm GMT
November 2021
November 24, 2021
Downtime

ERP System is down

ERP System went down.

Resolved · 24 Nov at 01:07pm GMT
November 23, 2021
Downtime

ERP System is down

ERP System went down.

Resolved · 23 Nov at 03:22pm GMT
November 22, 2021
Downtime

ERP System and HubSpot Integration Service are down

ERP System went down.

Resolved · 22 Nov at 03:50pm GMT
November 13, 2021
Downtime

HubSpot Integration Service is down

HubSpot Integration Service went down.

Resolved · 13 Nov at 11:34am GMT
November 11, 2021
Downtime

ERP System is down

ERP System went down.

Resolved · 11 Nov at 05:00pm GMT
November 10, 2021
Downtime

ERP System is down

ERP System went down.

Resolved · 10 Nov at 03:20pm GMT
November 09, 2021
Downtime

ERP System is down

ERP System went down.

Resolved · 9 Nov at 03:08pm GMT
November 07, 2021
Downtime

My Data Portal is down

My Data Portal went down.

Resolved · 7 Nov at 06:29am GMT
November 06, 2021
Downtime

ERP System, RITA Data API, Vault, HubSpot Integration Service, and 2 other services are down

ERP System went down.

Resolved · 6 Nov at 12:44pm GMT
November 05, 2021
Downtime

ERP System is down

ERP System went down.

Resolved · 5 Nov at 03:14pm GMT
November 03, 2021
Maintenance

ERP System Maintenance

Internal ERP system is currently undergoing maintenance and will not be available until further notice.

Completed · 5 Nov at 09:46am GMT
November 02, 2021
Downtime

ERP System and HubSpot Integration Service are down

ERP System went down.

Resolved · 4 Nov at 03:47pm GMT
Maintenance

Parcel Tracker Maintennce

Parcel Tracking will be unavailable due to system upgrades.

Completed · 2 Nov at 10:30am GMT